FAQ – Frequently Asked Questions

1. General Questions

What is Anka Prints?

Anka Prints is a premium art print store offering high-quality wall art with exclusive designs and exceptional print quality.

How can I contact Anka Prints?

You can reach us via email at [Support Email] or through our contact form on the website.

2. Orders & Payment

How do I place an order?

Simply choose your desired art print, add it to your cart, and follow the checkout process.

What payment methods do you accept?

We accept major payment methods, including credit cards, PayPal, and other secure online payment options.

Can I modify or cancel my order after purchase?

Orders can only be modified or canceled within 24 hours of purchase. After this period, production begins, and changes are no longer possible.

3. Shipping & Delivery

Do you offer free shipping?

Yes! We offer free standard shipping on orders over $99 (before taxes and after discounts).

What shipping options do you provide?

We offer several shipping methods depending on your location:

• Budget Shipping – Most affordable but longer transit time; tracking may not be available.
• Standard Shipping – Faster than Budget, with tracking available in most regions.
• Express Shipping – Expedited delivery with full tracking.
• Overnight Shipping – Fastest option, available in select regions.

How long does shipping take?

Estimated delivery times for Standard Shipping:

• USA (Domestic): 4–6 business days
• United Kingdom: 2–3 business days
• European Union (EU): 5–7 business days
• Australia: 2–5 business days
• Australia to New Zealand: 7–10 business days
• UK/EU to Canada or USA: 10–15 business days
• UK/EU to the Rest of the World: 10–15 business days

Express shipping takes 1–6 business days, depending on the destination. Please note that external factors like customs delays may affect delivery times.

How much does shipping cost?

• Orders over $99 – Free standard shipping (limited-time offer).
• Orders under $99 – Shipping costs vary based on method, destination, and order size/weight and will be calculated at checkout.

Can I track my order?

Yes! If tracking is available for your chosen shipping method, you’ll receive a tracking number via email once your order is shipped.

Do I have to pay customs duties?

International customers are responsible for any customs duties, import taxes, or additional fees imposed by their country’s regulations. We recommend checking with your local customs office for more details.

4. Returns & Exchanges

Can I return my order?

Yes! You may return your order within 30 days of delivery if the item is unused and in its original condition.

Which items are non-returnable?

• Personalized or custom-made products (unless defective).
• Used or damaged items that do not meet return conditions.

How do I initiate a return?

1. Contact us at [Support Email] within 30 days of receiving your order.
2. Provide your order number and a brief reason for the return.
3. Return the item to:
   Anka Noble Prints
   Amalienfelder Weg 16d
   16727 Oberkrämer, Germany
4. Packaging Requirements: Ensure the item is securely packed to prevent damage during transit. We may refuse refunds for items damaged due to improper packaging.
5. Once we receive and inspect your return, we’ll process your refund within 5–7 business days to your original payment method.

Do I have to pay for return shipping?

Yes, customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service, as we are not responsible for lost returns.

5. Order Issues & Cancellations

What if my item arrives damaged?

If your item is damaged or defective, please contact us immediately with photos of the issue so we can arrange a replacement or refund.

What should I do if my order is lost or delayed?

If your order doesn’t arrive within the expected time frame, please contact us, and we’ll help resolve the issue with the carrier.

6. Products & Quality

What materials do you use for your art prints?

Our prints are made with premium-quality materials, including Hahnemühle fine art paper, premium canvas, and high-quality posters with long-lasting colors.

Do you offer custom or personalized prints?

Yes! We offer custom prints upon request. Contact us for more details.

7. Privacy & Security

How is my personal data protected?

Your personal information is used only for order processing and will not be shared with third parties. Read our full Privacy Policy for more details.

Are my payment details secure?

Yes! We use secure encryption technology to protect your payment information.

8. Other Questions

Do you offer gift cards?

Yes, we offer digital gift cards—perfect for art lovers!

Do you have a newsletter?

Yes! Sign up for our newsletter to receive exclusive offers and updates on new designs.