FAQ

FAQ – Frequently Asked Questions

Last updated: October 12, 2025

ORDERS & PRODUCTION

1. How are your products made?
Every art print from Anka Noble Prints is made to order using advanced printing technology on premium materials. This allows us to offer exclusive designs and exceptional quality while minimizing waste.

2. How long does production take?
Production time is typically 2–5 business days. During holidays or sales, it may take slightly longer. You’ll receive a confirmation email once your order has shipped.

3. Can I change my order after placing it?
Changes (such as size, design, or address) are only possible within 2 hours after your order is placed. After that, production begins and modifications can’t be made.

4. Can I cancel my order?
Cancellations are accepted within 2 hours of purchase. Once production starts, we can’t cancel the order since it’s custom-made.

5. What happens if an item is out of stock?
Since each item is made to order, we rarely run out of stock. If a material becomes temporarily unavailable, we’ll contact you to offer a solution or full refund.

SHIPPING & DELIVERY

6. Do you ship worldwide?
Yes, we ship to most countries worldwide. If your destination isn’t listed at checkout, contact info@anka-prints.com and we’ll check availability.

7. How long will delivery take?
Estimated delivery times after dispatch:

• US & Canada: 5–10 business days

• Europe: 3–7 business days

• Rest of World: 7–15 business days

Please note that delays due to customs, weather, or courier issues are beyond our control.

8. How much is shipping?
Shipping costs are calculated at checkout based on your destination and order size.
Free shipping promotions are occasionally offered and clearly marked on our website.

9. Do I get tracking information?
Yes. Once your order ships, you’ll receive an email with your tracking number. Tracking updates can take up to 24 hours to appear.

10. What if my order doesn’t arrive?
If your order seems lost or delayed beyond the estimated timeframe, contact us at info@anka-prints.com. We’ll work with the carrier to resolve the issue.

RETURNS & REFUNDS

11. Can I return an item if I don’t like it?
Yes, you can return your order within 30 days of delivery, even if you simply changed your mind.
Returned items must be in original condition and packaging.
Return shipping costs are the customer’s responsibility, unless the item arrived damaged or incorrect.

12. How do I start a return?
Email us at info@anka-prints.com with your order number and reason for return.
We’ll reply with the return address and detailed instructions.

13. What if my order arrives damaged or incorrect?
If your item was damaged or you received the wrong product, please contact us within 14 days and include photos of the issue.
We’ll replace or refund the item at no cost to you.

14. How long do refunds take?
Once your return is received and approved, your refund will be issued to your original payment method within 5–10 business days.

15. Can I exchange an item?
We don’t offer direct exchanges. Please return your item for a refund and place a new order.

PAYMENTS & PRICING

16. What payment methods do you accept?
We accept major credit and debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and Klarna (where available).
All payments are processed securely through trusted partners like Shopify Payments, Stripe, and PayPal.

17. Are my payment details secure?
Yes. We never see or store your full payment information. All transactions are encrypted and processed by certified payment providers.

18. What currency will I be charged in?
All prices are displayed and charged in USD, unless otherwise stated during checkout. Your bank may apply conversion fees if you’re outside the US.

PRODUCTS & QUALITY

19. Are your prints original artworks?
All designs are exclusive to Anka Noble Prints, but they are premium reproductions, not hand-painted originals.
Our prints are produced using high-resolution pigment printing for museum-grade color and durability.

20. What materials do you use?
We print on high-quality materials such as fine art paper, premium canvas, and eco canvas (made from recycled materials).
Our prints are guaranteed to maintain color and clarity for decades.

21. Are frames included?
Unless stated otherwise, frames are sold separately. You can choose framed or unframed options during checkout.

22. How should I care for my art print?
Keep your print out of direct sunlight and away from moisture. For canvas prints, use a dry, soft cloth for gentle dusting.

OTHER QUESTIONS

23. Do you offer custom orders or special requests?
Yes. We welcome special requests and collaborations. Contact us at info@anka-prints.com with your ideas, and we’ll see what’s possible.

24. Can I buy wholesale or bulk orders?
For interior designers, retailers, or hospitality projects, please reach out directly — we offer tailored solutions and pricing for bulk orders.

25. How can I contact you?
You can reach us anytime at info@anka-prints.com
We usually respond within 1–2 business days.